CAREERS


TMJP company are now currently looking for new employees for those following position below.Be one of us and enjoy the company benefits.

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Job Responsibilities:

  • Curriculum Development
    • Design and develop different training plans for new hires and new products
    • Create assessments that will ensure deep understanding of training contents
    • Perform regular reviews of training plans, materials and contents and improve as needed
  • Training and Assessment
    • Conduct the different types of required trainings to employees
    • Assess and monitor progress of employees
    • Provide substantial reports to Operations as needed
    • Conduct mock sessions with employees to evaluate competency and readiness to perform tasks
  • Quality
    • Calibrate standards with the client on a regular basis
    • Collaborate with Operations to ensure up-to-date quailty standards are followed
    • Provide organized and systematic solutions to challenges in Operations regarding quality

Qualifications:

  • Graduate of English or Communication-related course
  • Must be proficient in the English language
  • At least 2 years experience in online teaching
  • At least 2 years experience in the training field
  • Must be knowlegeable in Training Needs Analysis, Training and Assessment Design and Development, Training Delivery and Evaluation

Job Responsibilities:

  • Tax
    • Preparation of working papers, filing of taxes, and all other tax matters
  • Accounts Payable
    • Validation of supplier invoices, processing and payments, vendor masterfile management
  • Expense Reporting
    • Analyze and process bi-weekly employee reimbursements
  • Treasury
    • Preparation of Bank Reconciliation, Petty Cash Custodian & Releasing of checks (Weekly & Monthly)
  • Aset Management
    • Maintain Fixed Asset Lapsing Schedules, Record Additions and Disposals, FA count (twice a year)
  • Accounts Receivable
    • Analyze Billing Evidence, Prepare and send Statement of Accounts to Clients
  • Aging Reports
    • Maintain and analyze AR and AP Aging Report Schedules
  • PEZA
    • Monthly compliance and reporting of operational performance to PEZA
  • Bookkeeping
    • Complete journals, ledgers and vouchers (GJ, CRJ, CDJ)
  • Adhoc Tasks
    • Filing of documents, support during Audit, timely update of schedules
    • May do Fieldwork for Bank, Government and Legal transactions

Qualifications:

  • Candidate must possess at least Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent
  • Preferably with at least 2 years’ experience specialized in Finance and Accounting field
  • Adaptable and flexible
  • Willing to work in BGC, Taguig

Account Description:

The account specializes in conducting 50-minunte online English lessons to Japanese professionals.

Job Description:

  • Schedule and Location
    • Perform work five (5) days a week
    • Must be adaptable, flexible, and willing to work on a shifting schedule
    • Report to One Felicity Center, Commonwealth Quezon City
  • Main Tasks
    • Undergo training and meet training requirements
    • Maintain understanding of program specific training
    • Effectively provide quality learning experiences according to specified methodologies
    • Implement the structured lesson management plans
    • Collaborate with the team projects to enforce quality standards across lessons
    • Actively participate in knowledge and skills development activities
    • Ensure the department operates efficiently according to program and company measures and policies

Values:

  • Must act honestly and professionally and is able to handle confidential and sensitive information
  • Must have strong customer service skills
  • Must demonstrate effectiveness and ability to work independently

Required Skills and Competencies:

  • Knowledge
    • Must have a score of 80% or more in the English Proficiency Exam (internal exam)
    • Must have above average command of the English Language
    • Must be able to expound on general topics with efficiency and clarity
  • Educational Background
    • Must be a graduate of a 4-year course, preferably business or communication-related
  • Experience
    • Must have at least 1-2 years experience in online teaching
  • Typing Skills
    • At least 40 WPM

 Position:

B2C Customer Service Contact Center Agent at IT company (Japan-capital)

Employment Status:

Full-time (After 3 months probationary period)

Location:

BGC

Qualification Requirements:

Native/Non-native speakers are welcome to apply

Ideal Candidate:

Logical thinker

Job Responsibilities:

  • Receive inbound customer call inquiries; Outbound calls when necessary;
  • Analyze customer problems/Inquiry using the provided knowledge tools/system;
  • Handle and resolve customer complaints regarding product sales to customer service problem
  • Provide customers with the product information and assist during purchase thru Phone
  • Assist less experienced representatives, as necessary;
  • Analyze customer issues through process of elimination by asking probing questions;
  • Identify and escalate priority issues and report to the high-level management
  • Document cases appropriately based on existing guidelines;
  • Provide easily understood answers adapted to the customer situation;
  • Demonstrate effectiveness and ability to work independently regardless of distractions and/or general noise;
  • Acts honestly and professionally, ability to handle confidential and sensitive information;

Required (MUST):

  • Have at least JLPT N2 Certificate (Japanese Language Proficiency Test)
  • Filipino Working Visa
  • At least 1-year continuous call center experience (Japanese voice account)
  • English proficiency: At least business level (Ability to communicate in daily business)
  • Excellent Japanese communication skills (Business level-Keigo)
  • Computer literate
  • Have a strong attention to detail and able to prioritize and multitask
  • Has a good attendance record from the previous company
  • Willing to work on a shifting schedule (Weekends, Holidays)

Preferred (WANT):

  • Experience in IT the industry (home appliances, audios, game machines and mobile phones)
  • Good understanding and experience of customer service
  • Studied in Japan or lived in Japan (preferred but not necessary)

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